1. Online Orders
    1. Orders submitted by you on the Local Bicycle Shop website are an offer to purchase the goods at the specified price plus any delivery charges specified at the time of submission.
    2. When placing orders for multiple items we will, where possible, dispatch all goods as one parcel. In some cases orders may be too large to be packaged together. In these cases you will receive multiple parcels and tracking numbers.
    3. Pre-Order purchases will be accepted at the time of purchase and completed subject to supplier availability and your position in the waitlist.
    4. We may decline to accept payment from you for reasons such as where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. If this occurs we reserve the right to cancel your order or request you provide additional information to verify you are the card holder.
  2. Cancellation of Orders
    1. Local Bicycle Shop reserves the right to cancel an order at any time before delivery has been completed/delivered for any of the following reasons;
      1. Goods ordered were subject to an error on our Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.
      2. A regular delivery partner cannot deliver the goods to your specified address.
      3. A supplier can no longer supply the goods after promising to do so.
      4. We do not receive a reply from you within 5 business days when we have contacted you for any reason in relation to your order.
  3. Shipping
    1. Shipping is via Australia Post Parcel Post. Items will be left where it is deemed safe to do so. In cases where it is not deemed safe, an attempted delivery card will be left in line with Australia Post requirements.
    2. In rare cases we may need to charge additional delivery fees where it is not possible to use Australia Post. In this instance you will be contacted with the option to pay for the additional freight via an invoice. If you decline to accept the additional charge we will cancel the order and refund all funds to your original purchase method.
  4. Refunds
    1. Refund items must be in new condition and unused. This includes all the original packaging.
    2. Cost to return the items to the store will be at the customers expense.
    3. Refunds will only be processed back to the original payment method.
    4. Refunds will be processed within 2 business days of receiving the return to our store.
    5. Funds may take up to 5 business days to clear after processing depending on the payment method and the financial institution.
  5. Gift Cards
    1. Gift cards cannot be redeemed or used for cash.
    2. Lost or stolen gift cards will not be refunded or replaced.
    3. Expiry is 3 years from the date of issue.
    4. Any unused funds remaining on the card after its expiry will not be refunded or credited.
    5. Gift cards are only redeemable in store, not online.